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Front Line Leadership Programs

David is currently based in Melbourne Australia and has most recently been developing accredited leadership programs for local RTOs. These programs have been delivered for the National Food Institute and Training Quality Management Services, with the target audience being front Line Leaders, usually employees moving into the first leadership positions.

One presumed outcome of a leadership training and coaching program is that there will be a developed and shared culture, such as an expectation for accountability and taking responsibility, a commitment to growing your people, a no excuses tolerated fixation on customer service. One contribution that training and coaching can make to achieving this outcome is to provide and develop a set of tools that have proved to be most effective for practical management. The indirect effect is that all your team are on the same page, so this is building the learning organisation, increasing personal mastery, building teams, implementing a mental model or paradigm and creating an underlying system of management that can be improved upon.

Basic tools include:

  • Urgent – Important matrix
  • Roles, goals and tasks
  • As a leader, are you on the balcony overseeing the work, or mixing it on the dance floor?
  • Win Win agreements and negotiations
  • Active listening
  • Effective communication
  • Team – Task – Individual
  • Coaching and mentoring as a management style. Who owns the monkey?
  • GROW model for coaching
  • Structured On the Job Training model
  • 7 Step decision making
  • Conflict resolution
  • SIPOC and Gemba – basis for Continuous Improvement
  • MASTER Accelerated Learning system

Facet5 Accreditation Program

Bahrain Facet5 Accreditation July 2009 052

A 2 day program that leads to accreditation from Facet5 to be recognised as a Facet5 User, which will allow you to generated Facet5 questionnaires and give feedback to clients based on the comprehensive Facet5 psychometric report. A must for coaches, HR professionals and recruitment specialists.The Facet5 Accreditation Program is a two day training program leading to accreditation from Facet5 to provide psychometric assessment and feedback based on the Facet5 suite of tools.At the end of the workshop trainees will have a very good basic understanding of the use of psychometrics in human resources development, recruitment, training and leadership development.

With respect to Facet5, trainees will have a good understanding of:

  • What Facet 5 measures?
  • Its status and usefulness in an occupational setting?
  • The confidence to make effective use of Facet5 data when making important decisions about recruitment, training and development.


Coaching: A Leadership Skill

Coach Group - Manama 2010

One of the world’s foremost leadership academics, John Adair, defines the supervisor’s role with great simplicity – get the job done and grow your people.  Most of my trainees can tell me precisely how they achieve the first but struggle to account for the second. Coaching is the managerial skill and mindset that fills the gap. Even a basic understanding of the GROW system of coaching, and the recognition that helpfully solving other people’s problems inhibits their growth can lead to massive measurable changes in a work culture.

MASTER IT Faster: Accelerated Learning for Trainers and Customer Service

Colin Rose’s latest action-guidebook is packed with strategies that will help you to cope with the learning challenges of our rapidly changing world. It is for students, parents, teachers, trainers, corporate executives–in fact, for employees at all levels It’s for everyone who wants to learn easily, quickly and effectively.

M.A.S.T.E.R. it Faster presents a methodology for learning how to:

  • learn
  • think creatively
  • solve problems
  • develop memory
  • communicate clearly
  • use your untapped brain power
  • teach others to do the same
  • Learning Organisation – Personal Mastery

The Revolution in Learning The Six Stages of Accelerated Learning – the M.A.S.T.E.R. System

  • Mindset for success
  • Acquire the facts
  • Search out the meaning
  • Trigger your memory
  • Exhibit what you know
  • Reflect on the learning cycle

Applying the M.A.S.T.E.R. – principles – Accelerated learning and effective habits

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